CUSO efficacy
When a credit union creates a credit union service organization (CUSO), that financial institution has more fully set about to fulfill the purpose of a member-owned financial services option. Most of...
View ArticleBoard & management organizational quality decision-making
Quality decision-making is central to the purpose of boards and managements of credit unions. Decision-making is a process and methodology, regardless of whatever model is used (see Gareth R. Jones,...
View ArticleCredit union training & development at the heart of excellence
Employee training and development are the cost of doing business. If you expect excellence from credit union personnel, then you must give them the tools with which to provide excellent member service....
View ArticleWhat’s in a name?
This is not a simple question to answer; however, William Shakespeare saw it in a different light, because according to him, “That which we call a rose by any other name would smell just as sweet.” In...
View ArticleWhat Alice in Wonderland can teach credit unions about planning
There is an old adage which states “to fail to plan is to plan to fail.” In today’s world many smaller credit unions and some quite larger have no formal plan from which those organizations operate....
View ArticleCUNA and state leagues
I stay somewhat befuddled and perplexed about this business of requiring credit unions to be members of the Credit Union National Association (CUNA) as a prerequisite to joining a state league. Credit...
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